Learn how to properly administer a ServiceNow instance on the Kingston release!
MP4 | Video: AVC 1280×720 | Audio: AAC 44KHz 2ch | Duration: 11.5 Hours
Genre: eLearning | 3.5 GB | Language: English
What you’ll learn
- Understand how ServiceNow works behind the scenes
- Master administration on the ServiceNow platform
- Understand the different configurations & customizations
- Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
- An understanding of ITIL principles can help but is not required
In this course, students will learn how to administer a ServiceNow instance and prepare for the ServiceNow certified System Administrator exam.
Q: What version of ServiceNow does this cover?
A: This course is recorded on the Kingston (2018) release
Q: Can I pass the exam using only this course as a guide?
A: Yes! I’ve had many students who have successfully passed the exam after telling me that this is the only study material they needed.
Q: Is this course an update to your ServiceNow 101: Administration course?
A: Yes, I’ve decided to change the name of this course from ServiceNow 101: Administration to The Complete ServiceNow System Administrator Course. In addition to the name change, I’ve also added over 2.5 hours of new content including topics like the Service Portal.
- Recorded on Kingston release (2018)
- Practice Exam
- 1080p video recording
- User Interfaces
- Customizations including: UI Policies, UI Actions, Business Rules, Script Includes, Data Policies
- Client-side versus Server-side
- Update Sets
- Databases, Tables, Fields, & Records
- Field types & reference fields
- Table relationships
- Table administration
- Users, Groups, & Roles
- Access Controls
- LDAP & SSO
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Service-Level Agreements
- Service Catalog Management
- Knowledge Management
- Service Portal
- System Properties
- ServiceNow Connect
- System Diagnostics
- Events & Notifications
- Import Sets
- Custom Application Development
Who this course is for:
- Those who are new to the ServiceNow platform
- Anyone interested in becoming a ServiceNow administrator or developer
- Those who are looking to pass the ServiceNow certified System Administrator exam