The Complete ServiceNow System Administrator Course (2018)

The Complete ServiceNow System Administrator Course (2018)

Learn how to properly administer a ServiceNow instance on the Kingston release!

MP4 | Video: AVC 1280×720 | Audio: AAC 44KHz 2ch | Duration: 11.5 Hours
Genre: eLearning | 3.5 GB | Language: English

What you’ll learn

  • Understand how ServiceNow works behind the scenes
  • Master administration on the ServiceNow platform
  • Understand the different configurations & customizations
  • Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam

Requirements

  • An understanding of ITIL principles can help but is not required

Description

In this course, students will learn how to administer a ServiceNow instance and prepare for the ServiceNow certified System Administrator exam.

FAQs

Q: What version of ServiceNow does this cover? 
A: This course is recorded on the Kingston (2018) release

Q: Can I pass the exam using only this course as a guide?
A: Yes! I’ve had many students who have successfully passed the exam after telling me that this is the only study material they needed.

Q: Is this course an update to your ServiceNow 101: Administration course?
A: Yes, I’ve decided to change the name of this course from ServiceNow 101: Administration to The Complete ServiceNow System Administrator Course. In addition to the name change, I’ve also added over 2.5 hours of new content including topics like the Service Portal.

Features

  • Recorded on Kingston release (2018)
  • Quizzes
  • Practice Exam
  • Workbook
  • 1080p video recording

Topics Covered

  1. User Interfaces
  2. Customizations including: UI Policies, UI Actions, Business Rules, Script Includes, Data Policies
  3. Client-side versus Server-side
  4. Update Sets
  5. Databases, Tables, Fields, & Records
  6. Field types & reference fields
  7. Table relationships
  8. Table administration
  9. Users, Groups, & Roles
  10. Access Controls
  11. LDAP & SSO
  12. Incident Management
  13. Problem Management
  14. Change Management
  15. Configuration Management
  16. Service-Level Agreements
  17. Service Catalog Management
  18. Knowledge Management
  19. Service Portal
  20. System Properties
  21. ServiceNow Connect
  22. System Diagnostics
  23. Events & Notifications
  24. Workflows
  25. Import Sets
  26. Reporting
  27. Custom Application Development

Who this course is for:

  • Those who are new to the ServiceNow platform
  • Anyone interested in becoming a ServiceNow administrator or developer
  • Those who are looking to pass the ServiceNow certified System Administrator exam

Download

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2 thoughts on “The Complete ServiceNow System Administrator Course (2018)

  1. Wrong course inside
    The Complete ServiceNow Developer Course (2018)
    I should be
    The Complete ServiceNow System Administrator Course (2018)

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